At Techuva, we are committed to make your purchase experience as seamless and delightful as possible. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We allow return of products with in 7 days after delivery in the following cases:
- Product is defective, used, altered or seal of package is broken
- Physical damage to the box or to the product
- The packet was empty / some item or accessory was missing
Please ensure that the product is unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.
You can conveniently place your return request by emailing us at firstname.lastname@example.org with following details:
- Order ID
- Reason for returning the item
- Images clearly showing a damage / missing product in the order
Post receiving your request, Our Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Techuva and cannot be contested.
Once your return request is accepted by us, the entire refund amount will be reversed back to you through NEFT/RTGS.
No cancellation are allowed once the order has been placed.